What's included in my membership?
Your membership includes access to a robust catalog of videos, full programs, live events and an exclusive community.
How do I reset my password?
Once signed into your account, you can change your password by clicking Profile at the top right. Select Dashboard. Under Private Info, click on Change Password. Enter your current password, then your new password. Click Save Changes.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking Profile at the top right. Then select Purchases. Under Payment Method, click on Change Payment Method to update your billing information.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
What's the refund policy?
We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:
Refund requests must be made within 30 days of the transaction date.
The request should include your order number and reason for the refund.
Refunds will be processed to the original payment method used at the time of purchase.
Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
Services or products already used or accessed may not be eligible for a full refund.
How do I cancel my membership?
If you don’t want to continue, you can cancel your membership at any time.
IF PURCHASED VIA THE WEBSITE: Follow the prompts to cancel on the Billing page, and your membership will not renew. Please note that there aren’t refunds for partially unused membership periods.
IF PURCHASED VIA THE APP STORE OR GOOGLE PLAY: Here are the instructions on how to cancel.
Who do I contact if I still have questions?
If you have questions about your subscription, billing, or technical issues, please contact thejosieapp@uscreen.support.
For all other inquiries, please contact support@hellojosieliz.com
How To Access The New App Upgrades
If You Made Your Original Purchase Via The Web:
Please look for the email invite that was sent to you on 9/5/24 (check your spam folder too!)
Follow the instructions in the email, and you're in!
Make sure you have the latest version of the app installed on your phone. Use your same login info on your phone.
If You Made Your Original Purchase Via The App Store or Google Play:
Make sure you have the latest version of the app installed on your phone:
Go to Google Play or The App Store, search for The Josie App, click Update.
Then, open the app and Restore your purchase as shown in the image.
Last, to ensure computer access, create an account using the same email/ID you purchased with via Google Play or The App Store. This will ensure you have computer/web access.
Got questions or need some extra help? The support team is here for you! Please message: thejosieapp@uscreen.support
Check out our Help Center
Our help center is a valuable resource for finding answers to a variety of questions. Whether you're troubleshooting a technical issue, or seeking guidance on how to navigate our website, our informative articles have got you covered.
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