How do I stream to my TV?
Here is the full guide for instructions on casting to your TV from the app or a web browser using Chromecast and Airplay.
How do I reset my password?
Once signed into your account, you can change your password by clicking Profile at the top right. Select Dashboard. Under Private Info, click on Change Password. Enter your current password, then your new password. Click Save Changes.
How do I update my billing information?
Once signed into your account, you can update your billing information by clicking Profile at the top right. Then select Purchases. Under Payment Method, click on Change Payment Method to update your billing information.
Why is my credit card being declined?
Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.
What's the refund policy?
We are committed to ensuring your satisfaction with our services. If you are not completely satisfied, you can request a full refund within 30 days of your purchase. To be eligible for a refund, please note the following:
Refund requests must be made within 30 days of the transaction date.
The request should include your order number and reason for the refund.
Refunds will be processed to the original payment method used at the time of purchase.
Refunds may take up to 5-10 business days to appear in your account, depending on your bank or credit card issuer.
Services or products already used or accessed may not be eligible for a full refund.
How do I cancel my membership?
If you wish to discontinue, you can cancel your membership at any time.
IF PURCHASED VIA THE WEBSITE: Follow the prompts to cancel on the Billing page, and your membership will not renew. Please note that there aren’t refunds for partially unused membership periods.
IF PURCHASED VIA THE APP STORE: https://support.apple.com/billing
IF PURCHASED VIA GOOGLE PLAY: https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid
Who do I contact if I still have questions?
If you have questions about your subscription, billing, or technical issues, please contact thejosieapp@uscreen.support.
For all other inquiries, please contact support@hellojosieliz.com
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